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Extended Customer Care

We're extending our hours to better serve you! Customer Care is now available 9 a.m. to 8 p.m. CST.

Online Loan Payments

Add companies, set up reminders, make recurring payments, and more... Go to Online Loan Payments »

Frequently Asked Questions

Browse answers to common questions from Liberty Bank account holders... Jump to the FAQ »

LIBERTY BANK & TRUST CO.

How can we help you today?

Find answers to common questions and contact information. We are here to assist.

FREQUENTLY ASKED QUESTIONS CUSTOMER CARE TOPICS

Customer Care

We are here to assist. If you do not find your answer below, please send us a note.

Enroll In Online Banking

You will need an Account # and your Financial Freedom Telebanking PIN.

Online Banking Answers

Learn about accounts, transfers, payments, profiles and alerts.

ATM & Branch Locations

Find a Liberty Bank location that is convenient to you.

Mobile Banking Answers

Learn about money transfer and mobile payment options, mobile alerts, and more.

Lost or Stolen Card?

For Credit Cards, please call (800) 325-3678. For Debit Cards, call (833) 933-1681 or +1 (812) 647-9794.

Online Loan Payments

Make a one-time or recurring payment to your Liberty Bank loan online, anytime.

Feedback & Suggestions

We want to hear from you. Let us know how we are doing. Share your ideas.

Contact Us

Find phone numbers or send us a note, online and anytime at Liberty Bank.

Order Checks

Visit OrderMyChecks.com® to order using your Liberty Bank account information.

Lost or stolen card?

Customer Care Center

(800) 883-3943

Live agents are available Monday–Friday, 9 a.m.–8 p.m. (CST).

24-Hour Telephone Banking

(800) 883-3943

Liberty Bankmore resources for our account holders

Video Resource Library

Money Transfer

Watch our Money Transfer video.

Enhanced Online Security

Watch our Enhanced Online Security video.

ID Theft

Watch our ID Theft video.

Mobile Banking

Watch our Mobile Banking video.

Online Banking

Watch our Online Banking video.

FREQUENTLY ASKED QUESTIONS

Banking With Liberty

Get pointed in the right direction and find answers to common questions regarding the customer journey at Liberty Bank & Trust.

What are the step-by-step instructions for a New Login setup?

  • Click 'Go To Sign In' and then Select Your Account Type
  • Then, Enter your Access ID and click Submit.
  • Enter your password (NOTE: Your password has not been changed).
  • Double check your e-mail address.
  • Choose and answer questions whose answers you will not forget.
  • Select whether or not your computer is personal or public. (NOTE: Computers used by several people should be deemed public. Users will be prompted to answer one of your questions before accessing your account.)

Where did the password go?

Liberty Bank is implementing the new FDIC mandated Login procedures called Multi Factor Authentication. This new login procedure provides more security to you, the customer. Your password will be requested after you enter your access code.

What is an Access ID?

Your Access ID is your Online Banking username. In most cases, your Access ID is your account number unless you chose another username.

What is the Forgot Your Password link?

Only click Forgot Your Password if you do not know your password. After you enter your Access ID (username), our website will send your current password to your registered e-mail address.

What is the Routing Number for Liberty Bank?

Please use the following Liberty Bank and Trust routing number for transactions:

065002108

Where can I find my Account Number?

The account number is included on statements.

To access a statement:

  • Sign In to online banking.
  • Select the Account.
  • Click on Documents.
  • Select the Account, Document Type (Statement), and Date Range.
  • Click Submit.
  • Select any Statement from the available documents.

The full account number can be found on the first page of the statement.

If you are a new banking customer without access to online banking nor a statement, your account number can be found on the signature card that you signed when the account was opened.

What can I do with Online & Mobile Banking?

  • Get current balance information when you need it.
  • View previous activity and search transaction history.
  • Transfer funds between your Liberty accounts.
  • Access and print account statements.
  • Manage stop payments.
  • Export account information to your personal financial management software.
  • And, you can even view images of your checks online.

How can I reorder checks for my account?

Existing account holders can re-order checks at anytime via the Account Login screen by clicking 'Reorder Checks', or you can click here.

Where can I learn about business online banking customer awareness?

We have setup this page for informational purposes in order to promote business online banking customer awareness. Information related to Corporate Account Takeover (CATO) is also available on the page.

Is there a page with information or guidance on online and password security?

Yes. Please click here for information related to online and password security. The page also includes links to external resources dedicated to information security.